Frequently Asked Questions

Click on each link to reveal the Questions & Answers.

Before Surgery

What to expect before your day of surgery:

Yes. You may receive up to two calls. You will be contacted a few days prior to surgery by a member of your health care team. This call will include a routine health assessment, instructions for the day of surgery, and answers to any questions you may have.  If for any reason we have not made contact with you, please call our preoperative assessment office at 602-406-3553. 

You may also be contacted by someone in the facility’s business office to address financial matters such as your responsibility for co-payments and deductibles. The contact information for the Business Office is 602-406-3198. 

Finally, you may also be contacted by your anesthesiologist.

Any pre-operative tests will be determined by your physician or anesthesiologist and communicated to you prior to the date of your surgery.

  1. Please bring a photo identification and your insurance card(s). Our staff will need to verify and make copies when you check-in on the day of your surgery. It is necessary to obtain this information in order to prove and protect your identity.
  2. Be sure to bring any medications that you may need during your stay at the facility (e.g., inhaler or insulin).
  3. Please bring a list of all drugs you are currently taking.  You may download a medication form from our website.  Please click here to access it:  Patient Medication History
  4. Please bring payment of any patient responsibility (e.g. co-payment or deductible)
  5. Please do not bring rings, watches, or other valuables. St. Joseph's Outpatient Surgery Center can not be responsible for any valuables brought to the facility.

Yes. You will not be allowed to drive after receiving anesthesia. Please arrange for an adult to drive you home. If you do not, your surgery may be cancelled.

Your physician will inform you of eating and drinking restrictions prior to surgery. It is very important that you follow the provided instructions.  If you do not, your surgery may be delayed or cancelled.

You will be given instructions regarding medications by your physician or a staff member. Also, as noted above, please be prepared to list all medications (including name and dose) you are taking and to bring any with you that may be needed during your stay (e.g., inhaler or insulin).

Your safety is our primary concern. Your entire health care team will follow rigorous guidelines regarding site identification and procedure confirmation. National Patient Safety Goals have been developed which require your involvement too. You will be asked numerous times to confirm both the procedure you are having and the surgical site. You should take a very active role in all discussions with your physician, your anesthesia provider and our staff regarding the identification of your procedure and the correct surgical site.  In most cases, your surgeon will mark the site prior to your procedure.

  1. Take a shower the night before and the morning of surgery. Follow these simple steps:
    1. Wash your hair first with any shampoo.
    2. Wash all of your body using a liquid antibacterial soap and a clean washcloth for each shower.
    3. Rinse well to remove all soap.
    4. Dry your body with a clean towel.
    5. Do not use lotion, cream or powder.
    6. Do not shave or clip the area where the surgery will be done unless your physician directs you to do so.
  2. On the day of your procedure make sure you, your family and any other caregivers wash hands frequently while at the facility and at home following your surgery. Also, do not hesitate to ask members of your health care team at the facility if they have washed their hands!
  3. After your procedure make sure you, your family and any other caregivers wash their hands frequently.  Also, be sure you follow all instructions provided by your health care team regarding the care and cleaning of your surgical site as well as the administration of post-operative medications and bandages.

We realize that surgery can be frightening for you and your child. The pre-operative call with the facility nurse is a great time to arrange a tour of the facility to ease any fears you both may be experiencing. If your child would like to have a stuffed animal or security blanket for added comfort, feel free to bring these items on the day of surgery. It is the recommendation of your child's physician that a responsible adult remain in the facility for the duration of the minor's stay.  In the case of young children having surgery, it is best to have someone along with the driver to help care for the child on the trip home. 

If your child experiences any health changes between your most recent visit with your physician and the date of surgery, notify your physician immediately.  Please report even minor changes, such as an elevated temperature, cough or cold.  If you cannot reach your physician, please call the facility.

Please be sure to notify your physician, anesthesiologist and nurse prior to the date of surgery if you think you may be pregnant. The surgical procedure, anesthesia and medications may be harmful to a developing baby.

Day of Surgery

What to expect the day of your surgery:

You will receive instructions regarding arrival time by your physician or physician's office staff.  It is important that you arrive at the designated time.

When you arrive at the facility, you will be checked-in by a member of our staff. Be sure to bring a photo ID and your insurance cards.  Please note that all estimated patient responsibility monies are due at the time of service.

NOTE: If you become ill prior to arriving at the facility, please contact your physician's office. For the protection of the health of our other patients, please do not bring any ill persons with you to the facility.

A nurse will escort you into the pre-operative area where you will change your clothes. Your belongings will be safely stored until you are ready to go home. Please leave all valuables and additional accessories at home.

A nurse will conduct a pre-operative assessment that will include taking your vital signs and starting an IV if it is required for your procedure. The anesthesia provider will also speak with you in the pre-operative area to review all pre-operative information and discuss your anesthesia.  Our staff will keep your family and friends informed of your progress.  We understand the anxiety family and friends will have while you are having your procedure.  We will make every effort to keep them informed of your progress and when they will be able to re-join you after the procedure.

For your comfort, we encourage you to wear clothing that can be easily removed and stored, for example, a button, zipper, or snap-front top. Please avoid wearing any jewelry, piercings, nail polish and cosmetics, and leave contact lenses at home or bring your lens case with you.

  1. Take a shower the night before and the morning of surgery. Follow these simple steps:
    1. Wash your hair first with any shampoo.
    2. Wash all of your body using a liquid antibacterial soap and a clean washcloth for each shower.
    3. Rinse well to remove all soap.
    4. Dry your body with a clean towel.
    5. Do not use lotion, cream or powder.
    6. Do not shave or clip the area where the surgery will be done unless your physician directs you to do so.
  2. On the day of your procedure make sure you, your family and any other caregivers wash hands frequently while at the facility and at home following your surgery. Also, do not hesitate to ask members of your health care team at the facility if they have washed their hands!
  3. After your procedure make sure you, your family and any other caregivers wash their hands frequently.  Also, be sure you follow all instructions provided by your health care team regarding the care and cleaning of your surgical site as well as the administration of post-operative medications and bandages.

The nature of most procedures will require that you and your physician confirm both the specific type of procedure you are having as well as the surgical site of that procedure.

This will depend upon a number of factors. However, we believe that familiar faces can assist in reducing your anxiety about the procedure, so please do not hesitate to inform the nurse that you would like a friend or family member to sit with you.

Absolutely. If your child would like to have a stuffed animal or security blanket for added comfort, feel free to bring these items on the day of surgery. It is recommended that you bring an additional set of clothing for your child. Also, bring your child’s bottle or “sippy cup” for after surgery if they cannot drink from a regular cup.

Your safety is our primary concern. Your entire health care team will follow rigorous guidelines regarding site identification and procedure confirmation. National Patient Safety Goals have been developed which require your involvement too. You will be asked numerous times to confirm both the procedure you are having and the surgical site. You should take a very active role in all discussions with your physician, your anesthesia provider and our staff regarding the identification of your procedure and the correct surgical site.  In most cases, your surgeon will mark the site prior to your procedure.

 

Please be sure to notify your physician, anesthesiologist and nurse prior to the date of surgery if you think you may be pregnant. The surgical procedure, anesthesia and medications may be harmful to a developing baby.

No.We advise against smoking on the day of your procedure. Smoking may interfere with the anesthesia and frequently produces nausea during the recovery period.

St. Joseph's Outpatient Surgery Center is a smoke-free campus. There are designated public smoking areas outside the facility campus.

Anesthesia

What to expect regarding your anesthesia:

Yes. There are different types of anesthesia. If there are alternative choices available for your surgery, and often there are, your physician or anesthesia provider will discuss those options with you before surgery.

Together, you, your surgeon and your anesthesia provider will develop an anesthetic care plan. This plan may include preoperative sedation and other medications if necessary.

All surgical procedures and all anesthetics have risks. These risks are dependent upon many factors, including the type of surgery and the medical condition of the patient. Your anesthesiologist will assess you preoperatively and every precaution will be taken to minimize your risk. We routinely see minor symptoms such as nausea and vomiting, sore throat, dizziness, tiredness, headache, muscle aches and pain, most of which are easily treated.  Please feel free to discuss any questions with your anesthesia provider.

Yes. You will receive a separate bill from your anesthesia provider if anesthesia was administered.

It is important to refrain from eating and/or drinking prior to surgery in order to prevent the risk of stomach contents entering your breathing passageway during surgery. This complication may be very serious. If you do not refrain from eating and/or drinking, your surgery may be delayed or cancelled.  

After Surgery

What to expect after your day of surgery:

Admissions to a hospital from a surgery center happen occasionally. In certain circumstances, your physician or anesthesiologist may determine that you need to be transferred to a hospital for additional post operative care.

If you are in serious pain, or exhibit warning symptoms described in your discharge instructions, please call your physician, go to the nearest emergency room or call 911.

Your surgeon may have specific recommendations for your post operative diet. We generally suggest that you eat lightly after surgery, and strongly encourage you to drink plenty of fluids. You should avoid alcoholic beverages.

The physician or facility staff will provide you with specific information regarding personal hygiene following your surgical procedure.

On the day of your procedure make sure you, your family and any other caregivers wash hands frequently while at the facility and at home following your surgery. Also, do not hesitate to ask members of your health care team at the facility if they have washed their hands!

After your procedure make sure you, your family and any other caregivers wash their hands frequently.  Also, be sure you follow all instructions provided by your health care team regarding the care and cleaning of your surgical site as well as the administration of post-operative medications and bandages.

The management of your pain is of great importance to us. We will be assessing your level of pain from the time of admission until you receive our post operative call at home. During your stay at the facility, you will be repeatedly asked to rate your pain using a numerical scale (1-10), or for children, the "Faces Pain Scale" (shown below).


 

Please feel free to bring up any concerns or fears you may have. It is important to follow instructions regarding your post operative pain medication closely. Many pain medications take 20 to 30 minutes to begin to work.  For best results, the pain medication should be taken before the pain becomes too intense. Please note, we will do everything we can to make you as comfortable as possible, however the medications we give you will not completely take away your surgical pain.

Yes. After surgery, you will be taken to a recovery area. A nurse will monitor your vital signs and make sure you are comfortable as the anesthesia begins to wear off. Due to patient privacy considerations, once you are awake and alert, one family member may be invited back to the recovery area. Special arrangements can be made for children having surgery.

Patients will not be allowed to drive after receiving anesthesia and must make necessary transportation arrangements.  If you plan to take a taxi, please make sure you are accompanied by a responsible adult. If you have not had sedation, you may drive yourself home with your physician's approval.

Most patients should continue their usual medications after surgery. Patients who have diabetes and those patients on blood thinners may require some adjustment of their medications. If you have any questions, please call your surgeon or primary care physician.

The amount of recovery time varies from patient to patient. After your procedure, a nurse will monitor your vital signs and make sure you are alert and stable. You will be sent home as soon as your health care team feels it is safe to discharge you from the facility.

Address and Contact Information

240 West Thomas Road

Phoenix, AZ 85013

Phone: (602) 406-3552

Fax: (602) 406-7139

Hours of Operation:

Monday through Friday

5:00 a.m. to 5:00 p.m.

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